GlobeOTA Promotional Offers & Coupon Policy
Version: 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
Company: Kilobyte Corporation Private Limited
Platform: GlobeOTA
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1. Purpose
This Promotional Offers & Coupon Policy (“Policy”) explains the terms governing promotional offers, discount coupons, referral rewards, cashback campaigns, seasonal promotions, partner-funded offers, and other marketing incentives made available through GlobeOTA.
The purpose of this Policy is to ensure that promotional campaigns are administered fairly, transparently, and consistently while protecting customers, partners, and GlobeOTA from misuse.
This Policy applies to all promotional benefits offered through the GlobeOTA website, mobile applications, Partner Portal, and other official sales channels.
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2. Types of Promotional Offers
GlobeOTA may introduce various promotional campaigns from time to time, including but not limited to:
* Discount coupons
* Welcome offers
* Seasonal promotions
* Festival offers
* Early bird discounts
* Last-minute deals
* Cashback offers
* Referral rewards
* Partner-sponsored promotions
* Package discounts
* Flash sales
* Loyalty rewards (where available)
* Corporate or travel agency offers
* Limited-time promotional campaigns
The availability of any promotion is at GlobeOTA’s sole discretion.
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3. Eligibility
Eligibility for a promotion may depend on factors such as:
* Registered user status.
* First-time booking.
* Booking value.
* Travel dates.
* Destination.
* Property or partner participation.
* Payment method.
* Booking channel.
* Customer segment.
* Promotional campaign terms.
Each promotion may include additional eligibility requirements.
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4. Coupon Usage
Unless specifically stated otherwise:
* Only one promotional coupon may be applied per eligible booking.
* Coupons cannot be exchanged for cash.
* Coupons have no monetary value outside the applicable promotion.
* Coupons cannot generally be combined with other promotional offers unless expressly permitted.
* Coupons must be applied before completing the booking.
* Coupons cannot normally be applied after a booking has been confirmed.
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5. Validity Period
Each promotional offer will specify:
* Campaign start date.
* Campaign end date.
* Booking validity period.
* Travel validity period (if applicable).
* Expiry date.
Expired coupons or promotional offers cannot be reinstated unless GlobeOTA expressly decides otherwise.
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6. Minimum Booking Requirements
Some promotions may require:
* Minimum booking value.
* Minimum number of nights.
* Specific room categories.
* Eligible properties.
* Eligible destinations.
* Eligible activities.
* Specific payment methods.
* Specific travel periods.
Such requirements will be disclosed with the relevant promotion.
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7. Partner Participation
Certain promotions are funded or supported by participating partners.
Accordingly:
* Not all properties or services may participate in every promotion.
* Discount availability may vary between listings.
* GlobeOTA may introduce exclusive offers for selected partners.
Partner participation remains subject to separate commercial agreements.
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8. Referral Programmes
Where GlobeOTA offers referral programmes:
* Referral rewards may only be earned through genuine referrals.
* Self-referrals are prohibited.
* Creating multiple accounts to obtain referral rewards is prohibited.
* Referral benefits may be subject to verification.
* GlobeOTA may modify or discontinue referral programmes at any time.
Additional referral terms may apply.
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9. Cashback Offers
Where cashback promotions are offered:
* Cashback may be credited after successful completion of the booking or stay, as specified in the promotion.
* Cashback timing may vary depending on the campaign.
* Cashback may be subject to minimum booking conditions.
* Cashback may be issued in the original payment method, GlobeOTA credits, wallet balance (if introduced), or another form specified in the promotion.
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10. Promotional Abuse
The following activities are prohibited:
* Creating multiple customer accounts.
* Fake bookings.
* Self-bookings solely to obtain promotional benefits.
* Fraudulent referrals.
* Coupon resale.
* Coupon sharing where prohibited.
* Automated coupon generation.
* Payment fraud.
* Identity manipulation.
* Using technical methods to exploit pricing or promotional errors.
Any attempt to misuse GlobeOTA promotions may result in cancellation of benefits and further action under the Terms & Conditions.
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11. Right to Verify
GlobeOTA may verify:
* Customer identity.
* Booking authenticity.
* Payment validity.
* Referral eligibility.
* Promotional eligibility.
Verification may delay the application or release of promotional benefits where necessary.
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12. Cancellation and Promotional Benefits
If a booking using a promotional offer is cancelled:
* The discount applied to the cancelled booking may no longer be available.
* Cashback, referral rewards, or promotional credits associated with the cancelled booking may be withdrawn, reversed, or adjusted.
* Refunds will be calculated based on the amount actually paid and the applicable Cancellation & Refund Policy.
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13. Modification or Withdrawal of Promotions
GlobeOTA reserves the right to:
* Modify.
* Suspend.
* Extend.
* Replace.
* Withdraw.
any promotional campaign at any time.
Such changes will not normally affect bookings that have already been confirmed unless the promotion was obtained through fraud, abuse, or error.
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14. Pricing Errors
If a promotional price is displayed due to:
* Technical malfunction.
* Human error.
* System error.
* Pricing configuration error.
GlobeOTA reserves the right, to the extent permitted by applicable law, to correct the error, cancel the affected booking, or offer an alternative solution after notifying the customer.
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15. Fraud Prevention
To protect customers and partners, GlobeOTA may:
* Investigate suspicious bookings.
* Suspend promotional benefits.
* Cancel fraudulent bookings.
* Restrict future promotional eligibility.
* Suspend or terminate user accounts where misuse is identified.
GlobeOTA’s decision will be based on reasonable investigation and available evidence.
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16. Limitation of Liability
Promotional campaigns are offered on a voluntary basis.
To the maximum extent permitted by applicable law, GlobeOTA shall not be liable for:
* Technical failures affecting coupon redemption.
* Expired promotional codes.
* Payment failures preventing offer application.
* Third-party service interruptions.
* Errors caused by incorrect information provided by users.
Nothing in this Policy limits any statutory rights available to consumers.
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17. Changes to This Policy
GlobeOTA may revise this Policy from time to time to reflect:
* New promotional programmes.
* Business requirements.
* Regulatory changes.
* Operational improvements.
The updated version will be published on the Platform with the revised effective date.
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18. Contact Us
For questions regarding promotions or coupon eligibility, please contact:
GlobeOTA
A Product of Kilobyte Corporation Private Limited
Email: offers@globeota.com
Support: support@globeota.com
Website: https://www.globeota.com
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