GlobeOTA Payment Terms & Payment Policy
Version: 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
Company: Kilobyte Corporation Private Limited
Platform: GlobeOTA
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1. Introduction
This Payment Terms & Payment Policy (“Payment Policy”) explains how payments are processed for bookings made through GlobeOTA, a product of Kilobyte Corporation Private Limited.
This Policy applies to all bookings made through the GlobeOTA website, mobile applications, Partner Portal, and any other official booking channels.
By making a booking through GlobeOTA, you acknowledge that you have read, understood, and agree to this Payment Policy together with our Terms & Conditions, Privacy Policy, Booking Policy, and Cancellation & Refund Policy.
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2. Payment Methods
GlobeOTA may accept one or more of the following payment methods, depending on availability:
* Credit Cards
* Debit Cards
* UPI
* Net Banking
* Digital Wallets
* EMI options (where available)
* Bank Transfer (for approved B2B or corporate customers)
* Other payment methods introduced from time to time
Available payment options may vary by booking type, destination, and payment gateway.
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3. Booking Confirmation
A booking is considered confirmed only when:
* The booking request has been successfully submitted.
* The applicable payment or advance payment has been successfully received or otherwise approved.
* GlobeOTA has issued a booking confirmation with a unique booking reference.
A payment transaction alone does not guarantee confirmation if the requested inventory becomes unavailable before confirmation is completed.
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4. Payment Responsibility
The person making the booking confirms that they are authorized to use the selected payment method.
Users are responsible for ensuring:
* Payment details are accurate.
* Sufficient funds or credit are available.
* Payment information is lawfully used.
GlobeOTA reserves the right to decline transactions that appear suspicious or unauthorized.
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5. Pricing
The booking price displayed during checkout generally includes:
* Accommodation charges.
* Applicable taxes (where shown).
* Included meals (if applicable).
* Included activities (if applicable).
* Included transport services (if applicable).
Additional charges payable directly to the property or service provider (if any) will be clearly disclosed before booking confirmation whenever possible.
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6. Taxes
Applicable taxes, including GST and other statutory charges, will be calculated according to applicable laws and displayed during the booking process where required.
Tax invoices will be issued in accordance with applicable legal and regulatory requirements.
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7. Advance Payments
Depending on the booking:
* Full payment may be required.
* Partial payment may be accepted.
* Pay-at-property options may be available.
* Deposit requirements may apply.
Payment requirements are determined by the selected property, package, activity, transport provider, or applicable promotional offer.
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8. Payment Gateway
Payments are processed through authorized third-party payment service providers.
GlobeOTA does not store complete payment card information unless permitted by applicable law and required for the provision of services.
Payment processing is subject to the terms and security practices of the relevant payment provider.
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9. Payment Failure
A payment may fail due to reasons including:
* Insufficient balance.
* Incorrect payment details.
* Bank authorization failure.
* Network interruption.
* Payment gateway issues.
* Security verification failure.
If payment is unsuccessful:
* The booking may remain unconfirmed.
* Reserved inventory may be released without prior notice.
* Users may initiate a new booking subject to availability.
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10. Duplicate or Excess Payments
If a customer is charged more than once for the same confirmed booking due to a technical or payment processing issue, GlobeOTA will investigate the matter.
Where a duplicate payment is verified, the excess amount will be processed for reversal or refund through the original payment method, subject to payment provider processing timelines.
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11. Currency
All prices are displayed in the currency specified on the Platform.
For bookings made in India, prices are generally displayed in Indian Rupees (INR).
For future international services, additional currencies may be supported.
Exchange rates applied by banks or payment providers are outside GlobeOTA’s control.
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12. Promotional Discounts
Coupons, promotional codes, referral credits, and other offers:
* Must be used in accordance with their applicable terms.
* Cannot generally be combined unless expressly permitted.
* May be withdrawn, modified, or discontinued without prior notice, subject to bookings already confirmed.
* Have no cash value unless required by law.
GlobeOTA reserves the right to cancel promotional benefits obtained through fraud, abuse, or violation of applicable terms.
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13. Chargebacks and Payment Disputes
Customers should contact GlobeOTA before initiating a chargeback with their payment provider whenever possible.
Where a chargeback is initiated:
* GlobeOTA may temporarily suspend the affected booking or account while the matter is reviewed.
* Relevant booking, payment, and communication records may be submitted to the payment provider to support dispute resolution.
Fraudulent or abusive chargebacks may result in restrictions on future use of the Platform.
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14. Refunds
Refunds are governed by GlobeOTA’s Cancellation & Refund Policy.
Where a refund is approved:
* It will generally be processed through the original payment method unless otherwise required by law or agreed with the customer.
* Processing time depends on the payment provider and banking system.
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15. Fraud Prevention
To protect customers and partners, GlobeOTA may:
* Verify payment details.
* Request additional identity verification.
* Delay confirmation while security checks are performed.
* Decline suspicious transactions.
* Cancel transactions where fraud is reasonably suspected.
Such actions are taken to protect the integrity of the Platform.
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16. Business and Corporate Payments
Approved business customers, travel agencies, or corporate clients may be provided with additional payment options, including:
* Credit facilities.
* Bank transfers.
* Periodic invoicing.
* Settlement agreements.
Such arrangements are governed by separate commercial agreements.
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17. Limitation of Liability
GlobeOTA is not responsible for losses arising from:
* Incorrect payment information provided by the customer.
* Banking system failures.
* Payment gateway outages.
* Delays caused by financial institutions.
* Unauthorized use of payment methods by third parties, except where GlobeOTA is legally responsible.
Nothing in this Policy limits rights available under applicable consumer protection laws.
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18. Changes to this Policy
GlobeOTA may revise this Payment Policy from time to time to reflect:
* Changes in payment methods.
* Regulatory requirements.
* Business operations.
* Technology enhancements.
The updated version will be published on the Platform with the revised effective date.
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19. Contact Us
For payment-related queries, please contact:
GlobeOTA
A Product of Kilobyte Corporation Private Limited
Email: payments@globeota.com
Support: support@globeota.com
Website: https://www.globeota.com
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