GlobeOTA Data Processing & Security Policy
Version: 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
Company: Kilobyte Corporation Private Limited
Platform: GlobeOTA
⸻
1. Purpose
GlobeOTA is committed to protecting the confidentiality, integrity, and availability of personal and business information processed through its Platform.
This Data Processing & Security Policy explains how GlobeOTA collects, processes, stores, secures, shares, and protects information while providing travel and hospitality services.
This Policy applies to customers, accommodation partners, activity providers, transport partners, travel agencies, corporate clients, visitors, and other users of the GlobeOTA Platform.
This Policy should be read together with the Privacy Policy, Cookie Policy, and Terms & Conditions.
⸻
2. Information We Process
Depending on the services you use, GlobeOTA may process information including:
Customer Information
* Name
* Mobile number
* Email address
* Billing information
* Booking details
* Travel preferences
* Identity information where required for check-in or legal compliance
Partner Information
* Business details
* Authorized representative information
* GST details
* Bank account information
* Property information
* Commission and settlement records
Technical Information
* IP address
* Device information
* Browser information
* Login records
* Cookies and similar technologies
* Platform usage information
⸻
3. Purpose of Processing
GlobeOTA processes information to:
* Create and manage user accounts.
* Process hotel, activity, transport, and holiday package bookings.
* Verify bookings and identities where required.
* Process payments and refunds.
* Manage partner relationships.
* Provide customer support.
* Prevent fraud and unauthorized activities.
* Improve platform performance.
* Communicate booking updates and important notifications.
* Comply with legal and regulatory obligations.
Information is processed only for legitimate business purposes and in accordance with applicable laws.
⸻
4. Data Security Measures
GlobeOTA implements appropriate technical and organizational measures to protect information, including:
* Secure communication using encryption where appropriate.
* Access controls based on user roles and responsibilities.
* Authentication and account security measures.
* Network and infrastructure protection.
* Monitoring for suspicious activities.
* Security logging and auditing.
* Backup and recovery procedures.
* Regular software updates and maintenance.
Security measures are reviewed periodically to address evolving risks.
⸻
5. Access to Information
Access to information is restricted to authorized personnel who require it for legitimate business purposes.
Access permissions are granted according to job responsibilities and may be modified or revoked when no longer required.
Partners may access only information relevant to their own business and bookings.
⸻
6. Data Sharing
GlobeOTA may share information only where necessary, including with:
* Accommodation partners.
* Activity providers.
* Transport partners.
* Payment service providers.
* Technology service providers.
* Customer support providers.
* Government authorities where required by law.
* Professional advisors or auditors where legally appropriate.
GlobeOTA does not sell personal information to third parties.
⸻
7. International Processing
Where GlobeOTA uses service providers located outside your country, appropriate safeguards will be implemented to protect personal information in accordance with applicable legal requirements.
⸻
8. Data Retention
Information is retained only for as long as necessary to:
* Provide services.
* Complete bookings.
* Process payments and refunds.
* Resolve disputes.
* Maintain business records.
* Comply with legal, tax, regulatory, or contractual obligations.
When information is no longer required, GlobeOTA will securely delete, anonymize, or archive it in accordance with applicable laws and internal retention practices.
⸻
9. User Responsibilities
Users are responsible for:
* Keeping account credentials confidential.
* Providing accurate information.
* Updating information when necessary.
* Logging out from shared or public devices.
* Reporting suspected unauthorized access immediately.
Users should not share their passwords or one-time passwords (OTPs) with any person.
⸻
10. Incident Management
If GlobeOTA becomes aware of a security incident affecting personal information, it will take appropriate steps, which may include:
* Investigating the incident.
* Containing the impact.
* Restoring affected services.
* Implementing corrective measures.
* Notifying affected users or authorities where required by applicable law.
⸻
11. Third-Party Services
GlobeOTA relies on trusted third-party service providers for certain business functions, such as:
* Payment processing.
* Cloud infrastructure.
* Email and SMS delivery.
* Analytics.
* Customer support tools.
* Mapping and location services.
These providers are expected to maintain appropriate security standards and process information only as necessary to provide their services.
⸻
12. Artificial Intelligence and Automated Processing
GlobeOTA may use automated systems or artificial intelligence to assist with:
* Fraud detection.
* Spam prevention.
* Customer support.
* Content moderation.
* Personalized recommendations.
* Operational analytics.
Where significant decisions affecting users require additional review, GlobeOTA may involve human oversight as appropriate.
⸻
13. Compliance
GlobeOTA is committed to complying with applicable data protection, consumer protection, cybersecurity, and information security laws and regulations relevant to its operations.
Users and partners are expected to comply with applicable legal requirements when using the Platform.
⸻
14. Policy Updates
GlobeOTA may update this Policy from time to time to reflect:
* Changes in legal requirements.
* New technologies.
* Business operations.
* Security improvements.
The revised version will be published on the Platform with the updated effective date.
⸻
15. Contact Us
For questions regarding this Data Processing & Security Policy or the handling of your information, please contact:
GlobeOTA
A Product of Kilobyte Corporation Private Limited
Email: privacy@globeota.com
Security Contact: security@globeota.com
Support: support@globeota.com
Website: https://www.globeota.com
We’ll start with some questions and get you to the right place.
Contact usYou can also give us feedback.