GlobeOTA Content & Review Policy
Version: 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
Company: Kilobyte Corporation Private Limited
Platform: GlobeOTA
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1. Purpose
GlobeOTA is committed to maintaining a trustworthy, transparent, and reliable travel marketplace. This Content & Review Policy establishes the standards for all user-generated and partner-generated content published on the GlobeOTA Platform.
The purpose of this Policy is to:
* Help travellers make informed booking decisions.
* Encourage honest and constructive feedback.
* Protect the integrity of the GlobeOTA marketplace.
* Prevent misleading, fraudulent, or inappropriate content.
* Promote respectful communication between customers and partners.
This Policy applies to all content submitted through GlobeOTA, including reviews, ratings, photographs, videos, property descriptions, questions and answers, partner responses, and profile information.
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2. Scope
This Policy applies to:
* Customers
* Hotel partners
* Resort partners
* Camp operators
* Homestay owners
* Activity providers
* Transport partners
* Travel agencies
* Corporate customers
* Employees posting official content
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3. Types of Content
The following content may be published on GlobeOTA:
* Property descriptions
* Room descriptions
* Images
* Videos
* Reviews
* Ratings
* Questions and answers
* Travel tips
* Partner responses
* Guest photographs
* Amenities information
* Attraction information
* Holiday package descriptions
All content must comply with this Policy.
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4. Authentic Reviews
Reviews should reflect genuine travel experiences.
Reviews should:
* Be based on actual bookings or genuine use of a service.
* Be truthful and accurate.
* Focus on the travel experience.
* Be respectful and constructive.
* Help future travellers make informed decisions.
Where feasible, GlobeOTA may identify reviews submitted by customers with verified bookings.
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5. Review Eligibility
A review may generally be submitted by:
* A customer who completed or substantially used the booked service.
* A verified traveller associated with the booking, where permitted by GlobeOTA.
* Other users where GlobeOTA specifically enables such functionality.
GlobeOTA may restrict review submission to verified bookings for certain products or services.
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6. Review Guidelines
Reviews should discuss topics such as:
* Cleanliness
* Service quality
* Staff behaviour
* Comfort
* Facilities
* Food
* Location
* Value for money
* Activities
* Transportation
* Overall experience
Reviews should remain relevant to the booked service.
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7. Ratings
Ratings should honestly reflect the customer’s overall experience.
Users should not manipulate ratings for personal, commercial, or competitive purposes.
GlobeOTA may calculate overall ratings using its own methodology, which may consider factors such as recency, verified stays, and review quality.
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8. Prohibited Content
The following content is prohibited:
* False or misleading information.
* Fake reviews.
* Reviews written by competitors.
* Reviews posted in exchange for undisclosed incentives.
* Hate speech.
* Harassment.
* Threats.
* Obscene or sexually explicit material.
* Graphic violence.
* Illegal content.
* Political campaigning unrelated to travel.
* Spam.
* Repetitive submissions.
* Malware or malicious links.
* Personal attacks.
* Defamatory statements.
* Copyright-infringing material.
GlobeOTA may remove such content without prior notice.
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9. Personal Information
Reviews and other content must not include:
* Phone numbers.
* Email addresses.
* Residential addresses.
* Government identification numbers.
* Bank account information.
* Credit or debit card details.
* Personal medical information.
* Passwords or login credentials.
GlobeOTA may edit or remove content containing sensitive personal information.
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10. Images and Videos
Uploaded media should:
* Be relevant to the booked property or service.
* Accurately represent the experience.
* Be clear and appropriate.
* Be owned by the uploader or used with permission.
Media must not include:
* Watermarks.
* Promotional banners.
* Contact numbers.
* Website addresses.
* Misleading edits.
* Illegal or offensive material.
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11. Partner Content
Partners are responsible for ensuring that listing content is:
* Accurate.
* Complete.
* Up to date.
* Lawful.
* Professionally presented.
Partners must not:
* Exaggerate facilities.
* Advertise unavailable services.
* Publish misleading prices.
* Upload unauthorized images.
* Misrepresent property categories or star ratings.
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12. Partner Responses
Partners may respond to customer reviews.
Responses should:
* Remain professional.
* Address concerns constructively.
* Avoid personal attacks.
* Respect customer privacy.
* Not disclose confidential booking information.
GlobeOTA may moderate partner responses where necessary.
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13. Content Moderation
GlobeOTA may review content before or after publication.
Moderation may be conducted:
* Automatically using technology.
* Through manual review.
* Following user reports.
* During quality assurance processes.
Publication of content does not necessarily imply endorsement by GlobeOTA.
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14. Reporting Content
Users may report content they believe violates this Policy.
Examples include:
* Fake reviews.
* Offensive language.
* Copyright infringement.
* Fraudulent listings.
* Misleading information.
* Inappropriate images.
GlobeOTA will review reported content and take appropriate action where warranted.
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15. Enforcement
If content violates this Policy, GlobeOTA may:
* Remove or edit content.
* Reject content before publication.
* Issue warnings.
* Restrict review privileges.
* Suspend or terminate user or partner accounts in accordance with applicable agreements.
* Report unlawful content to relevant authorities where required by law.
The action taken will generally depend on the seriousness, frequency, and nature of the violation.
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16. Intellectual Property
Users retain ownership of content they lawfully submit.
By submitting content to GlobeOTA, users grant GlobeOTA a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt (for formatting or technical purposes), publish, and use such content in connection with operating, promoting, and improving the Platform, subject to applicable law and the Privacy Policy.
Users represent that they have the necessary rights to submit the content.
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17. Artificial Intelligence
GlobeOTA may use automated tools or artificial intelligence to:
* Detect spam.
* Identify fake reviews.
* Moderate inappropriate content.
* Improve search quality.
* Assist in content classification.
Final moderation decisions may involve human review where appropriate.
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18. Changes to this Policy
GlobeOTA may update this Content & Review Policy to reflect changes in business practices, legal requirements, technology, or community standards.
The updated version will be published on the Platform with the revised effective date.
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19. Contact Us
For questions or to report content concerns, please contact:
GlobeOTA
A Product of Kilobyte Corporation Private Limited
Email: moderation@globeota.com
Support: support@globeota.com
Website: https://www.globeota.com
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