GlobeOTA Cancellation & Refund Policy
Version 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
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1. Purpose
This Cancellation & Refund Policy explains how cancellations, modifications, refunds, credits, and no-show situations are handled for bookings made through GlobeOTA.
This Policy forms part of the GlobeOTA Terms of Use and should be read together with the Booking Conditions Policy and Payment Policy.
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2. Scope
This Policy applies to bookings made through GlobeOTA for:
* Hotels
* Resorts
* Desert Camps
* Heritage Hotels
* Homestays
* Villas
* Hostels
* Holiday Packages
* Adventure Activities
* Camel Safaris
* Jeep Safaris
* ATV / Quad Bike Rides
* Cultural Experiences
* Transportation Services
* Airport Transfers
* Railway Transfers
* Taxi Bookings
* Other travel services offered through the Platform
Different booking types may have different cancellation and refund conditions, which will be displayed before payment and included in your booking confirmation.
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3. Cancellation Categories
Each booking will be assigned one of the following cancellation categories:
Flexible
Cancellation is permitted within the applicable cancellation window.
The refund amount will be determined according to the cancellation terms displayed during booking.
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Partially Refundable
A portion of the booking amount may be refunded depending on:
* Time of cancellation
* Partner policy
* Promotional conditions
* Payment status
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Non-Refundable
Certain promotional rates, discounted packages, festival offers, last-minute deals, or special inventory may be non-refundable.
This will be clearly displayed before you complete your booking.
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Pay at Property
Where payment is made directly to the property, cancellation charges will generally follow the property’s cancellation policy unless otherwise stated.
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4. How to Cancel a Booking
Customers may request cancellation through:
* Their GlobeOTA account
* The “Manage Booking” section (where available)
* GlobeOTA customer support
* Other official support channels made available by GlobeOTA
Cancellation requests are considered received only after GlobeOTA acknowledges the request.
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5. Effective Time of Cancellation
The applicable cancellation charges will be calculated based on the time and date at which GlobeOTA receives a valid cancellation request, not the time at which the customer intended to cancel.
Where partner approval is required, GlobeOTA will forward the request promptly, but the effective cancellation time remains the time the request was received by GlobeOTA.
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6. Booking Modifications
Certain bookings may be modified instead of cancelled.
Modification requests may include changes to:
* Travel dates
* Guest names (where permitted)
* Room category
* Occupancy
* Activity timing
* Transportation details
Approval depends on availability, partner policies, and any applicable fare differences or service charges.
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7. No-Show Policy
A booking may be treated as a No-Show if the customer:
* Fails to check in or report for the booked service within the required time,
* Does not notify GlobeOTA or the partner of a delay where required, or
* Otherwise fails to use the booked service without a valid cancellation.
No-Show bookings may result in partial or complete forfeiture of the booking amount, depending on the applicable booking conditions.
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8. Refund Eligibility
Refund eligibility depends on several factors, including:
* The cancellation policy applicable to the booking.
* The type of service booked.
* Whether the booking was confirmed.
* The timing of the cancellation request.
* Partner confirmation.
* Whether any part of the service has already been used.
* Applicable legal requirements.
Refund amounts, if any, will be communicated after the cancellation request has been processed.
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9. Refund Method
Refunds will generally be processed using the original payment method, unless otherwise agreed or required by applicable law.
Where the original payment method is unavailable, GlobeOTA may request additional information to facilitate the refund.
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10. Refund Processing
Once a refund is approved, GlobeOTA will initiate the refund in accordance with the applicable booking conditions and partner confirmation.
The time taken for the refunded amount to appear in your account may vary depending on:
* Your bank or financial institution.
* Your card issuer.
* The payment gateway.
* The payment method used.
GlobeOTA is not responsible for delays caused solely by banks, payment processors, or financial institutions after the refund has been initiated.
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11. Non-Refundable Charges
Unless required by applicable law or expressly stated otherwise, the following may not be refundable:
* Convenience fees
* Payment gateway charges
* Platform service fees
* Insurance premiums (if offered)
* Processing fees
* Taxes already remitted where non-refundable under applicable law
* Third-party charges identified as non-refundable at the time of booking
Any non-refundable components will be disclosed where reasonably practicable.
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12. Partner-Initiated Cancellations
If a travel partner cancels a confirmed booking, GlobeOTA will make reasonable efforts to:
* Notify the customer promptly.
* Offer an alternative service where available.
* Assist in obtaining the applicable refund or credit from the partner.
* Facilitate communication between the customer and the partner.
The available remedies will depend on the circumstances, partner obligations, and applicable law.
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13. GlobeOTA-Initiated Cancellations
In exceptional circumstances, GlobeOTA may cancel or refuse a booking where necessary due to reasons including:
* Fraud or suspected fraudulent activity.
* Payment failure.
* Pricing errors.
* Duplicate bookings.
* Security concerns.
* Legal or regulatory requirements.
* Technical errors affecting the booking.
Where GlobeOTA cancels a booking for reasons not attributable to the customer, we will provide the remedies required under the applicable booking conditions and law.
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14. Force Majeure
Travel may be disrupted by events beyond the reasonable control of GlobeOTA or its partners, including:
* Natural disasters
* Severe weather
* Floods
* Earthquakes
* Epidemics or pandemics
* Government restrictions
* Civil unrest
* Strikes
* Transportation disruptions
In such circumstances, GlobeOTA will work with partners to determine whether refunds, credits, rescheduling, or alternative arrangements are available. Outcomes will depend on the specific circumstances, partner policies, insurance coverage, and applicable law.
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15. Chargebacks
Customers should contact GlobeOTA before initiating a chargeback with their payment provider.
If a chargeback is initiated, GlobeOTA may temporarily suspend the processing of refunds or related claims until the matter is resolved.
Fraudulent or abusive chargebacks may result in account restrictions and recovery of applicable costs, subject to applicable law.
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16. Fraudulent Bookings
GlobeOTA reserves the right to refuse refunds where a booking has been obtained or used through:
* Fraud
* Identity theft
* Unauthorized payment methods
* Misrepresentation
* Abuse of promotional offers
* Other unlawful activities
This does not limit any rights available under applicable law.
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17. Customer Assistance
If you believe a cancellation or refund has been processed incorrectly, you may contact GlobeOTA through our official customer support channels.
To help us investigate, you should provide:
* Booking ID
* Contact details
* A description of the issue
* Supporting documents, where applicable
We will review the matter in accordance with our internal processes and applicable law.
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18. Policy Updates
GlobeOTA may update this Policy from time to time to reflect operational changes, legal requirements, or improvements to our services.
The latest version will always be available on the Platform and will apply to future bookings from its effective date.
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19. Contact Us
For cancellation and refund assistance, please contact GlobeOTA through the support channels published on our website.
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Version: 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
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